Pump Prompting customer to enter Debit PIN but nothing happens when buttons are pressed

The most often cause for this is corrupt Debit UKPT encryption on the Pinpads. Most often it is resolved by following these steps:

1. Run a full DCR to the affected pump(s)

2. If that doesn't help, power-cycle the Ruby AND/OR the Sapphie (if there is a Sapphire attached).

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